for all unopened/sealed bottles less shipping and handling charges for 60 days after the purchase. If you are not pleased with your product, please return all sealed and resalable bottles to:
Please include a packing slip or full name, address, email, and phone number. All returns will be processed within a week of arriving at our facility. We recommend that you send all returns with a delivery confirmation. Any package that has no proof of delivery will not be credited. We do not refund shipping and handling charges. A package that is considered resalable must have both the outer and inner seal intact. Your refund will be credited to the credit card account or paypal account that was used for payment. No refunds will be given for returns later than 60 days after the purchase.
Customer Service is also available at 1-435-630-4326 between 4-6pm MST Monday-Friday.
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Has my order shipped?
We ship within 48 hours. You will receive an email with a tracking link when your order has been shipped.
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How do I change quantities or cancel an item in my order?
Please contact customer service at contact@biocentials.com or call 1-435-630-4326 as soon as possible to change or cancel an order. We ship within 48 hours and orders that have already been shipped cannot be changed or canceled.
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How do I track my order?
A tracking link will be included with a shipping notification email.
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My order never arrived.
Please check your tracking link in your shipment notification email to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at contact@biocentials.com for assistance.
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An item is missing from my shipment.
Please contact customer service at contact@biocentials.com if you have received an incorrect order.
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How long until the Package arrives?
We ship within 48 hours. First class takes an additional 3-5 business days, Priority Mail is 2-3 business days and Priority Mail International is 6-14 business days once it has been shipped.
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Do you ship to my country?
During checkout we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. We ship to the United States, Canada, Australia, and the United Kingdom.
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What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. We accept Visa, Mastercard, Discover, American Express, and Paypal. Please contact customer service at contact@biocentials.com for any additional payment options.
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When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
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Low Price Guarantee?
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
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Privacy Policy?
We value your privacy. Ask us for complete details on how we use the information we collect.
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Security?
The payment portion of our website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
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Do I have to pay sales tax?
You only have to pay sales tax if you are located in Utah, USA, our warehouse state.
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When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s). Once you are notified of a credit, it can take 3-5 business days for the refund to appear on a statement.
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When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
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